Success story

Children’s Mercy Hospital

How Children’s Mercy Hospital delivers exceptional care with JDXpert


Kansas City, MO


Health Care


Job Descriptions Management System


With more than 7,000 employees, Children’s Mercy Hospital provides compassionate, comprehensive care for children in the Kansas City region and beyond. To provide the highest quality health care possible, it is imperative to recruit and manage healthcare providers and staff who are exceptional in their fields. The hospital’s Human Resources team realized they needed a system to maintain and manage their numerous job descriptions with an ability to update, standardize and share them across multiple teams.

The Problem

Prior to discovering JDXpert, Children’s Mercy had been using Word documents stored on a shared drive to manage their job descriptions. Only the Compensation team had permission to edit and save these job descriptions, making it difficult to gather input from managers and subject matter experts. In addition, their previous method denied them the ability to create a standardized revision workflow process and manager approval process and made editing and database management cumbersome. This inefficient process could no longer meet their job description needs as a top-ranking health care facility.

Children's Mercy Hospital

First opened in 1897

One of the largest Children's hospitals in the U.S.

Over 7,000 employees work at Children's Mercy Hospital

Company Bio

Children’s Mercy Hospital is a 367-bed comprehensive pediatric medical center in Kansas City, Missouri that integrates clinical care, research and medical education to provide care for patients ages birth to 21. The hospital’s primary service area covers a 150-county area in Missouri and Kansas. Children’s Mercy has received national recognition from U.S. News & World Report in ten pediatric specialties.

The Solution

The need for a robust system that helped them produce and maintain standardized, updated job descriptions was a key factor in the team’s search for an automated job description system. JDXpert was the only system of its kind that offered such an extensive set of functionalities. Children’s Mercy was especially fond of such features as: the content library, user-defined workflow process, template configuration capabilities, and parent/child job relationship. JDXpert was invaluable in its ability to permit managers to edit job descriptions while allowing HR to manage the process. After training “super users” on the capabilities of the system, users found JDXpert as an easy and straightforward way of managing the job description review and maintenance process.

The Road Ahead

Going forward, the HR team is hoping to implement the employee acknowledgement feature for employees to sign-off on their job descriptions at the time of their annual reviews. They will also review potential changes to their job descriptions as their health care organization continues to evolve and look forward to the new features that JDXpert offers to enhance their growth.

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