JAMS is an alternative dispute resolution organization headquartered in California with 30 locations worldwide. Founded in 1979, they handle more than 18,000 cases each year. As the world’s largest private alternative dispute resolution (ADR) provider, they manage a highly diverse panel of over 400 retired state and federal court judges, attorneys and other ADR professionals, with over 300 associates, including ADR systems design experts, and case management professionals for which they constantly recruit.
JAMS’ HR team transitioned to a new HRIS platform in 2020 to manage their global workforce. Unfortunately, their HRIS does not have the job description management capabilities they need and are accustomed to. Before partnering with JDXpert and when the HR department was transitioning to their new HRIS, when a new job was to be created, the requesting department or manager would provide general, big-picture information to generate the job description. The HR department would then research the role and determine what would suit their business needs. The process would take a significant amount of time and require a lot of back and forth with the managers and department leaders. The HR team was also tasked with ensuring consistency within their job families with respect to experience, skills, and education. It was determined that, in addition to fostering efficiency in the drafting processes, the new system needed to integrate with the company’s HRIS and ATS platforms to reduce complexity and gain consistency across their ecosystem.