JDXpert Sub-Processors
JDXpert uses the third party companies below (each, a “sub-processor”) to process personal data on behalf of JDXpert and its customers.
|
Sub-Processor
|
Solution(s)
|
Processing Activities
|
Category of Personal Data
|
Data Location
|
Supporting Information
|
|---|---|---|---|---|---|
|
Microsoft Corporation
|
Microsoft Azure
|
Hosting and data storage for JDXpert software in Microsoft Azure
|
Contact Data, Solution Log In and Usage, Job Description and Manager
|
US, UK, or Canada (per client requirement)
|
GDPR Overview
|
|
Microsoft Corporation
|
Office 365 and Microsoft Teams
|
Office 365 – Email, Document Storage, and Teams Voice/Video calls
|
Contact Data
|
US
|
GDPR Overview
|
|
Amazon Web Services, Inc.
|
AWS
|
Long term client data backup storage
|
Contact Data, Solution Log In and Usage, Job Description and Manager
|
US, UK, or Canada (per client requirement)
|
GDPR Center
|
|
Thinkific
|
Thinkific
|
Customer Training
|
Contact Data
|
Canada
|
Privacy & GDPR
|
|
Twilio Inc.
|
SendGrid
|
Forwarding outbound emails from JDXpert software using Sendgrid
|
Contact Data
|
US
|
Twilio and GDPR
|
|
MessageBird
|
SparkPost
|
Forwarding outbound emails from JDXpert software using SparkPost
|
Contact Data
|
US
|
SparkPost Security Program
|
|
Zoom Video Communications
|
Zoom
|
Zoom used for voice and video calls
|
Contact Data
|
US
|
Zoom and GDPR
|
|
GuideCX, Inc
|
GUIDEcx
|
Onboarding and Customer Success project Management
|
Contact Data
|
US
|
GUIDEcx DPA
|
|
HubSpot, Inc.
|
HubSpot
|
Client and Prospect Contact management
|
Contact Data
|
US
|
GDPR Compliance
|
|
Ziff Davis
|
Campaigner
|
Email marketing
|
Contact Data
|
US
|
GDPR Compliance
|
|
Zoho Corporation
|
Zoho Desk
|
Customer Support
|
Contact Data
|
US
|
Zoho and GDPR
|
|
Fastly, Inc.
|
Fastly WAF
|
Web Application Firewall service securing all US JDXpert client sites (not used by UK and Canadian client sites)
|
Web Traffic
|
US (US Clients Only)
|
Privacy & GDPR
|
|
OpenAI
|
ChatGPT and GPT-4
|
Generative AI content provider. Optional service for clients
|
Job Description data
|
US
|
Privacy & GDPR
|
|
Monday.com
|
Monday Work Management
|
Managing new client onboarding and ongoing Customer Success projects
|
Contact Data
|
US
|
Privacy & GDPR
|
|
AdRoll
|
AdRoll
|
Remarketing
|
Contact Data
|
US
|
Privacy & GDPR
|
|
ZoomInfo
|
OperationsOS (RingLead)
|
CRM Data Management
|
Contact Data
|
US
|
Privacy & GDPR
|
|
Inituit
|
QuickBooks
|
Accounting Software
|
Contact Data
|
US
|
QuickBooks GDPR Centre
|
|
Maxio,LLC
|
Maxio
|
Accounting Software
|
Contact Data
|
US
|
Privacy & GDPR
|
|
Success League
|
Services
|
Customer Success Consulting
|
Contact Data
|
US
|
Success League
|
|
Paro, Inc.
|
Services
|
Accounts Receivable Services
|
Contact Data
|
US
|
Privacy & GDPR
|
|
Survey Monkey
|
Survey Monkey
|
Survey platform
|
Contact Data
|
US
|
Privacy & GDPR
|
|
Drata
|
Drata
|
Compliance and compliance monitoring
|
Contact Data
|
US
|
Privacy Policy
|
|
Pendo
|
Pendo Analytics
|
Website usage data
|
Anonymized usage data
|
US
|
Privacy Notice
|